Put the repetitive half of your operation on rails.
AI copilots, voice and calling agents, document intelligence, workflow automation and predictive systems.
Service AI & Intelligent Automation
01 — Problems
You are probably here
because of one of these.
- A team spending hours a day re-keying data between systems that do not talk to each other.
- Inbound calls or enquiries going unanswered outside business hours.
- Invoices, forms and documents being read and typed up by a person.
- Support answering the same forty questions every week.
- Decisions made on a spreadsheet exported last Tuesday.
02 — Capability
What we actually do.
- AI copilots embedded in your existing product
- Voice and calling agents for qualification and booking
- Document intelligence — OCR, extraction, validation
- Workflow automation across CRM, WhatsApp and email
- Predictive models for demand and lead scoring
- Retrieval systems over your own documents
03 — Scope
What is in, and what is not.
The right-hand column is the one most studios leave out. Naming the exclusions up front is how a fixed price stays fixed.
Deliverables
- Automation map of the current manual process
- Working agent or model integrated with your systems
- Evaluation set and accuracy baseline before go-live
- Human-in-the-loop escalation path
- Prompt, model and cost documentation
- Deployment on infrastructure in your own account
Not included
- Training a foundation model from scratch
- Ongoing model API costs — those are billed to your provider account, not marked up through us
- Data labelling at volume, unless quoted separately
- Accuracy guarantees on data we have not seen
05 — Technical approach
What we build it with.
Chosen per project against your constraints — not a fixed house stack, and not a logo wall. The test is what your team can maintain after we hand it over.
Models
- Claude
- OpenAI
- Open-weight models where privacy requires it
Voice
- Speech-to-text
- Text-to-speech
- Telephony integration
Document
- OCR pipelines
- Structured extraction
- Validation rules
Delivery
- Firebase
- Supabase
- AWS
- WhatsApp Business API
How this gets proved
- Every automation ships with an evaluation set, so accuracy is a measured number rather than an impression.
- Where data cannot leave your environment, the deployment model is chosen to match — on-device or in your own cloud.
- Nest Voice AI and our document-processing work are both operating systems, not demos.
06 — Delivery
Checkpoints and timelines.
You sign off at each of these
- Discovery You approve the automation map and the fixed price
- Baseline You approve the accuracy baseline before go-live
- Pilot You run it on real work with a human in the loop
- Launch You sign off, and the accounts transfer to you
Typical timelines
- Single automation or agent
- 2–4 weeks
- Document intelligence pipeline
- 4–8 weeks
- Multi-channel AI platform
- 8–16 weeks
Ranges, not promises. Your actual timeline is fixed in writing in the proposal once the scope is agreed.
07 — Engagement
How you buy this.
Fixed price against a written scope. Payment is milestone-based, the number does not move unless you change the scope in writing, and the complete source code plus every account is transferred to you at launch. A 30-day defect warranty is included as standard.
08 — Questions
The ones people actually ask.
Only if you decide it should. Where confidentiality or regulation requires it, we deploy open-weight models inside your own environment instead. We tell you which architecture we are proposing, and why, before you approve the scope.
Every system we build has an escalation path to a person, and a logged record of what it decided. An automation with no human fallback is a liability, so we do not ship one.
You do, directly to the provider, on your own account. We do not resell inference or add a margin to it — you see the real cost.
Also from the studio
Other disciplines.
- Web Platforms Web products that load fast, rank, and convert.
- Mobile Products iOS and Android apps, released and maintained on both stores.
- Custom ERP & Business Systems Software shaped like your operation, not like someone else’s.
- Product Design & UI/UX Decide how it works before deciding how it looks.
- APIs, Cloud & Integrations The layer everything else depends on — built to be handed over.
- Care Plans Someone still responsible after launch — by arrangement, not obligation.
Project qualification
Get a fixed-price proposal.
Tell us the problem, the stage you are at and the budget band. You get a discovery call, then a written proposal with exact scope, milestones and a final number — within 24 hours.
- Response
- Fixed-price proposal within 24 hours
- Confidentiality
- Mutual NDA signed before any project detail is discussed
Prefer to just talk? WhatsApp is answered fastest during studio hours.