Decide how it works before deciding how it looks.
Research, flows, prototypes, design systems and interaction design.
Service Product Design & UI/UX
01 — Problems
You are probably here
because of one of these.
- A product users abandon at the same screen every time.
- A design that looks right in a mockup and falls apart at real data lengths.
- Every screen slightly different because there is no system underneath.
- A handoff that leaves engineers guessing at spacing and states.
- An interface nobody has checked for contrast or keyboard access.
02 — Capability
What we actually do.
- User research and journey mapping
- Information architecture and flows
- Wireframes and clickable prototypes
- Interface systems and component libraries
- Interaction and motion design
- Accessibility review to WCAG AA
03 — Scope
What is in, and what is not.
The right-hand column is the one most studios leave out. Naming the exclusions up front is how a fixed price stays fixed.
Deliverables
- Research findings and prioritised problems
- User flows and information architecture
- Clickable prototype of the critical paths
- Component library with states and tokens
- Empty, loading, error and offline states specified
- Engineering handoff with measurements and behaviour notes
Not included
- Brand identity and logo design, unless scoped separately
- Photography and video production
- Illustration at volume
- Unlimited revision rounds — the number is agreed up front
05 — Technical approach
What we build it with.
Chosen per project against your constraints — not a fixed house stack, and not a logo wall. The test is what your team can maintain after we hand it over.
Design
- Figma
- Design tokens
- Component libraries
Research
- User interviews
- Journey mapping
- Usability testing
Prototype
- Clickable prototypes
- Motion specification
Quality
- WCAG AA contrast
- Keyboard paths
- Responsive rules
How this gets proved
- We design the states nobody demos — empty, loading, error, offline — because those decide whether a product feels finished.
- Every handoff includes behaviour, not just appearance, so engineering is not guessing.
- Accessibility is checked during design rather than raised as a defect after launch.
06 — Delivery
Checkpoints and timelines.
You sign off at each of these
- Research You approve the problems we are solving
- Flows You approve the structure before any visual work
- Prototype You click through the critical paths yourself
- System You approve the component library and handoff
Typical timelines
- Focused product or feature
- 2–4 weeks
- Full app or platform design
- 4–8 weeks
- Design system with research
- 8–14 weeks
Ranges, not promises. Your actual timeline is fixed in writing in the proposal once the scope is agreed.
07 — Engagement
How you buy this.
Fixed price against a written scope with an agreed number of revision rounds. Design files are yours, in your own workspace. Where design runs into a build with us, the handoff is internal and costs you nothing extra.
08 — Questions
The ones people actually ask.
Yes. The deliverable is a documented system another engineering team can build from — measurements, states, tokens and behaviour. That is the point of designing it properly.
The number is written into the scope, typically two per stage. Unlimited revisions sound generous and reliably produce a worse product, because nothing is ever decided.
Both, though research is scoped separately. If a product is going to be built on assumptions, we would rather those assumptions be written down and tested cheaply first.
Also from the studio
Other disciplines.
- AI & Intelligent Automation Put the repetitive half of your operation on rails.
- Web Platforms Web products that load fast, rank, and convert.
- Mobile Products iOS and Android apps, released and maintained on both stores.
- Custom ERP & Business Systems Software shaped like your operation, not like someone else’s.
- APIs, Cloud & Integrations The layer everything else depends on — built to be handed over.
- Care Plans Someone still responsible after launch — by arrangement, not obligation.
Project qualification
Get a fixed-price proposal.
Tell us the problem, the stage you are at and the budget band. You get a discovery call, then a written proposal with exact scope, milestones and a final number — within 24 hours.
- Response
- Fixed-price proposal within 24 hours
- Confidentiality
- Mutual NDA signed before any project detail is discussed
Prefer to just talk? WhatsApp is answered fastest during studio hours.