Someone still responsible after launch — by arrangement, not obligation.
Monitoring, bug fixes, releases, analytics and continuous improvement.
Service Care Plans
01 — Problems
You are probably here
because of one of these.
- An app that stopped working after an OS update and nobody noticed for a week.
- A store listing failing review because a platform requirement changed.
- Analytics installed at launch that nobody has looked at since.
- Security patches nobody is tracking.
- A small improvement that needs a whole new project to happen.
02 — Capability
What we actually do.
- Uptime and error monitoring
- Defect fixes within an agreed response time
- OS, framework and dependency updates
- Store release management
- Analytics review and reporting
- A budgeted allowance for small improvements
03 — Scope
What is in, and what is not.
The right-hand column is the one most studios leave out. Naming the exclusions up front is how a fixed price stays fixed.
Deliverables
- Monitoring and alerting on the paths that matter
- Agreed response times by severity
- Scheduled dependency and security updates
- Monthly usage and stability report
- Release management for both stores
- A named person who knows your system
Not included
- New features beyond the plan allowance — those are scoped and quoted separately
- Third-party service outages
- Hosting and API costs
- Changes to systems we did not build, until we have audited them
05 — Technical approach
What we build it with.
Chosen per project against your constraints — not a fixed house stack, and not a logo wall. The test is what your team can maintain after we hand it over.
Monitoring
- Uptime checks
- Error tracking
- Performance monitoring
Analytics
- GA4
- Event taxonomy
- Funnel reporting
Release
- Play Console
- App Store Connect
- Staged rollouts
Maintenance
- Dependency updates
- Security patches
- Backup verification
How this gets proved
- The 30-day post-launch warranty is included in every project, whether or not you take a care plan — the two are deliberately separate.
- Response times are stated by severity in the agreement, not left to goodwill.
- Monthly reporting says what actually happened, including the months when the answer is "nothing".
06 — Delivery
Checkpoints and timelines.
You sign off at each of these
- Onboarding Monitoring in place and baseline recorded
- Monthly Usage and stability report issued to you
- Quarterly Improvement backlog reviewed and reprioritised
- Renewal Plan tier reviewed against actual usage
Typical timelines
- Warranty (included with every project)
- 30 days from launch
- Care plan
- Monthly, cancellable
- Improvement cycle
- Quarterly
Ranges, not promises. Your actual timeline is fixed in writing in the proposal once the scope is agreed.
07 — Engagement
How you buy this.
A monthly plan with a defined scope and response times, cancellable — a care plan is a service you choose to keep, never a condition of owning what we built. Cancelling it changes nothing about your ownership of the code, the accounts or the data.
08 — Questions
The ones people actually ask.
No, and that is the point. You own the source code and every account, so any competent team can maintain the product. A care plan is worth buying when you would rather it were us.
The warranty covers defects in what we delivered and is included free with every project. A care plan is ongoing operation — monitoring, updates, releases and improvements. The first is our obligation; the second is a service.
Yes, after an audit. We need to see the state of the code and infrastructure before committing to a response time we would actually be able to meet.
Also from the studio
Other disciplines.
- AI & Intelligent Automation Put the repetitive half of your operation on rails.
- Web Platforms Web products that load fast, rank, and convert.
- Mobile Products iOS and Android apps, released and maintained on both stores.
- Custom ERP & Business Systems Software shaped like your operation, not like someone else’s.
- Product Design & UI/UX Decide how it works before deciding how it looks.
- APIs, Cloud & Integrations The layer everything else depends on — built to be handed over.
Project qualification
Get a fixed-price proposal.
Tell us the problem, the stage you are at and the budget band. You get a discovery call, then a written proposal with exact scope, milestones and a final number — within 24 hours.
- Response
- Fixed-price proposal within 24 hours
- Confidentiality
- Mutual NDA signed before any project detail is discussed
Prefer to just talk? WhatsApp is answered fastest during studio hours.